Artifical intelligence enables organizations to break past human bounded rationality by rapidly processing thousands of strategic options and pressure-testing ideas through synthetic deliberation.
EXPERTS ADVISORY
Artifical intelligence enables organizations to break past human bounded rationality by rapidly processing thousands of strategic options and pressure-testing ideas through synthetic deliberation.
Yet treating human limits and worker resistance as mere friction to be bypassed risks repeating tech-industry mistakes, resulting in a loss of team trust and operational ownership.
On the fifth season premiere of the Business & Society podcast, Ross School of Business professors Felipe Csaszar and Jeffrey Sanchez-Burks share their insights on AI, specifically that tension between algorithmic strategy and human execution. They examine how leaders can harness AI’s processing power to expand strategic vision without sacrificing the trust, agency and buy-in of the teams driving real-world results.
Where will humans fit in the process?
“In many tasks like in strategy, it won’t be that much that you have to do the actual work of making the predictions or writing the report, but you have to devise what is the task that you want the AI to do,” Csaszar said. “So you need to design that, and you need to be at the end to check that what you got is correct and that you can understand and that you can sell it to others and that you are OK taking the risk that this will mean when you have to approve that decision.
“So we, as humans, remain very important, but there’s some tasks that will be automated and will be automated in better ways and faster ways than what humans can do.”
Contact: [email protected]
Using your lived experience to work with AI
“Now, if you grew up poor, you grew up with a trust fund, you grew up in a different culture. You speak multiple languages. It affords you different possibilities of what you might imagine using AI for,” Sanchez-Burks said.
“And so, not only is there a role and a continued role for human beings in this conversation, if we actually get better at sort of tapping these immensely human capabilities, letting people remain in human mode always, then we might be able to discover profoundly far wider possibilities of how we can use AI agents in our workflows, in our life, beyond the low-hanging fruit.”
Contact: [email protected]
Business & Society is co-produced by Judi Melena Smelser of the Ross School of Business and Jeff Karoub of the Michigan News office. The audio engineer is Jonah Brockman. Listen to all episodes of the podcast.
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